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Vesna Sutter

We have been using Total Census Solutions now for almost a year and have found it to be a very useful tool to help manage our marketing,evaluate, and control our marketing ventures. We have asssigned different tracking phone numbers to different campaigns and can tell exactly how many calls we are receiving from every single marketing piece and do not have to depend on the staff to record the proper refferal source. Just the other day we had to decide if we were going to rerun our yellow pages for next year. We ran the report to see the number of calls we received over the past year and then checked with the amount of patients that scheduled and the amount of production we did. This proved to make our decision so much easier and more important the proper decision for our practice.

In addition to providing an awesome tool for evaluating marketing Total Census Solutions has also provided us with a great tool for evaluating the way our phone is being answered and using the recordings as a tool to help train the front desk staff on the proper way to handle the calls.

Total Census has proven to be a very important and valuable business tool and we would not think of ever not using it.

Dr. Vesna Sutter

 

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