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Bob Werdan

Total Census Solution allows us to track leads without factoring human error and interpretation making it accurate. Our main focus initially was with our direct mail campaigns.

Also through the tracking we found out that our website, which from our old system told us was not a significant referral source, was contribution to 30% of our calls.

Another important part we found was our sales staff is performing better now just knowing they are being constantly monitored. We use those recorded calls to refine our conversations and it’s an ongoing tool for management.

And the most amazing part is we haven’t even touched the surface of the capabilities of the data Total Census provides up from their reports.
I think it is a good value for the money and I would expect to pay much more because on the quality of the system and their customer service.

Bob Werdan
V.P. of Sales and Marketing
Presbyterian

 

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